一家公司的笔试题——给客户回这样的一封邮件.

一家公司的笔试题——给客户回这样的一封邮件.
Scenario:You (Lane Law) got an email froma client (Jane Wong),and the email copied your
supervisor (Isabel Lin) as well,challenging the results about one press conference you’ve just
worked out.Please reply to this email.Remember that your situation is that you are working on
three projects altogether,two others areahead.But it seems that you can’t tell your client this
to account for all the mistakes.Some mistakescan be explained,and some are really mistakes.
Your email is supposed to make your angryclient eased.
From:Jane Wong
To:Lane Law
CC:Isabel Lin
Subject:Questions
Hi Lane,
I got your project report right now,twodays later than the event time.May I know the reason?
Also,I have a couple of questions aboutthe report.
- Why so far there is only 2 mediacoverage?We invited 30 media to attend the press
conference!
- Why didn’t you include all the brandingimages in the report?Where is the picture for the
reception desk?
- In your media feedback,there seem to bequite a few negative comments.Do you want
to approve that H&K’s work is adisaster?
- May I know the updating status of themedia coverage follow-up?Have you done it?
We’ve put a lot of money on this CEO ChinaVisit Press Conference,and I do hope that we can
get the professional service as we paid.
Jane

Dear Jane,
I'm terribly sorry to hear such a bad news from you,my old client.And I hope you can give me a chance to explain all of this.
.