灵鹊做题网跪求谁用英文帮翻译一下摘要
来源：学生作业帮 编辑：灵鹊做题网作业帮 分类：综合作业 时间：2024/05/15 11:19:41
跪求谁用英文帮翻译一下摘要
浅谈丽景湾酒店客房服务质量提升对策
摘要：在酒店业竞争激烈的今天,保证和提高酒店客房服务质量水平是酒店制胜的最好途径,这就需要酒店全体员工共同努力,不断的提高酒店自身的服务质量,提高顾客满意度,从而提升酒店竞争力.本文是针对北京丽景湾国际酒店,通过关于酒店客人对酒店客房服务满意度及客房部员工对本部门满意度的调查,总结分析发现北京丽景湾国际酒店客房存在设施设备老化、难用,部分客房服务员服务效率低下、服务技能欠缺、服务意识薄弱、个别服务员服务态度差、个别管理员综合管理能力不足,缺乏与员工沟通等几个方面的不足.最后,提出了健全设施设备的保养制度、不断提高管理员及员工综合能力、加强管理员与员工的沟通,来提高客房服务质量,从而提高顾客满意度.
关键词：酒店客房 客房服务质量 顾客满意度
浅谈丽景湾酒店客房服务质量提升对策
摘要：在酒店业竞争激烈的今天,保证和提高酒店客房服务质量水平是酒店制胜的最好途径,这就需要酒店全体员工共同努力,不断的提高酒店自身的服务质量,提高顾客满意度,从而提升酒店竞争力.本文是针对北京丽景湾国际酒店,通过关于酒店客人对酒店客房服务满意度及客房部员工对本部门满意度的调查,总结分析发现北京丽景湾国际酒店客房存在设施设备老化、难用,部分客房服务员服务效率低下、服务技能欠缺、服务意识薄弱、个别服务员服务态度差、个别管理员综合管理能力不足,缺乏与员工沟通等几个方面的不足.最后,提出了健全设施设备的保养制度、不断提高管理员及员工综合能力、加强管理员与员工的沟通,来提高客房服务质量,从而提高顾客满意度.
关键词：酒店客房 客房服务质量 顾客满意度
On the Strategies of Improving the Quality of Service of the Hotel Rooms in Lijingwan Hotel
Abstract：To keep an edge in the fierce competition nowadays,our best countermeasure is to ensure and improve the quality of service of hotel rooms.This requires the joint effort of all the staff in the hotel.We need to improve our quality of service and increase customer satisfaction so as to enhance our competitiveness.This essay is written to analyse drawbacks such as aging and unwieldy equipments,low efficiency of some room attendants,unskilled service,lack of service-minded attitude,bad service of particular attendants,and deficiency of overall administration and lack of communication with employees of some managers in Beijing Lijingwan International Hotel,which is based on the survey of the customer satisfaction about the room service and staff satisfation about their department.At last,suggestions like completing the maintenance system of equipments,enhancing the overall capability of attendants and managers and strengthening communication between managers and employees are made to increase the quality of service and customer satisfaction.
Key word:hotel room,quality of room service,customer satisfaction
Abstract：To keep an edge in the fierce competition nowadays,our best countermeasure is to ensure and improve the quality of service of hotel rooms.This requires the joint effort of all the staff in the hotel.We need to improve our quality of service and increase customer satisfaction so as to enhance our competitiveness.This essay is written to analyse drawbacks such as aging and unwieldy equipments,low efficiency of some room attendants,unskilled service,lack of service-minded attitude,bad service of particular attendants,and deficiency of overall administration and lack of communication with employees of some managers in Beijing Lijingwan International Hotel,which is based on the survey of the customer satisfaction about the room service and staff satisfation about their department.At last,suggestions like completing the maintenance system of equipments,enhancing the overall capability of attendants and managers and strengthening communication between managers and employees are made to increase the quality of service and customer satisfaction.
Key word:hotel room,quality of room service,customer satisfaction