翻译短文3

When a customer finds that what she or he bought is faulty or in some other way does not line up to what the producer promises, the first step is to give the warranty，or any other records which might help, to the store where he or she bought the thing. In most cases, this action will produce results. However, if it does not, there are various methods the customer may use to satisfaction. A simple and common method used by many customers is to complain directly to the store manager. In general, the“higher up” the customer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in customer's favor, thinking what he or she complains is just. Customers should complain in person whenever possible, but if they cannot get to the store, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especially when the customer can show what is wrong with the thing he or she bought in question. If this cannot be done, the customer will succeed best by giving clear information as to what is wrong, rather than by general statement. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear.”is better than“This stereo does not work.” The store manager may advise the customer to write to the producer. If so, the customer should do this, expressing the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the customer can go a step farther. She or he can threaten to take the seller to court or report the seller to a private or public organization in charge of protecting customers' rights.

解题思路： 如下
解题过程：
当消费者他（她）发现买的一些东西有问题或者其他问题没有达到出售者所说的标准时，第一步应该出示（该物品）的保单，或者其它有关证物都可能用的上。大多情况下，这样做都至少会有个结果。不过，万一如果没有任何效果，这里有一些不同方法消费者可能用的上（得到一个满意的效果）。

一个简单而且普遍的方法，许多消费者都直接向店铺（卖场）经理投诉。一般来说，消费者他（她）向越是上级的管理者（上司、上级）投诉时，越快的理想结果基本都能得到。在这样的情况下，一般都是消费者首选的方法，实际上这种方法都恰好适合他（她）。

不管什么时候消费者都需要尽量亲自去投诉，但如果他们不能去到他们买商品的地方，通过通话或者写信的方式进行投诉也是个不错的选择。

用一种有礼节但是坚定的方式去投诉一般都是最有效的，尤其当客户能在言论（信）中清楚的提到买来的商品有哪些问题。除了这个办法，想达到最好的效果是客户将（商品）什么地方出的问题明确的指出来，这比写一份普通的反馈好的多。就举个例子吧，“左边的话筒（扬声器、喇叭）坏了，而右边的则老是出现‘沙沙’模糊的噪音”这样比“这个立体音响坏了”好很多。

店主（老板）也许会建议消费者写给生产商，假如这样的话，那么消费者就应该这么做，陈述所要投诉的报告尽可能的雅观（礼貌）、坚定。但如果一份礼貌的投诉不能达到想要的结果，消费者可以进一步（采取更好的行动）。他（她）可以威胁（恐吓）他们要把出售者告上法庭或者为了警戒（自保）消费者的权益而将出售者向有关公营机构（社会组织）报告。
最终答案：略